Terms built for trusted retail operations.

Meaning of terms

Definitions

Who may use EPOSDeck

Eligibility and authority

You must be at least 18 years old and legally capable of entering into a binding contract. EPOSDeck is intended for business and professional use and is not directed to children.

You may not use the Services if your use would violate applicable sanctions, export controls, court orders or other legal restrictions.

Access and security

Accounts, users and credentials

• You must provide accurate, complete and current registration and billing information.
• You are responsible for users, roles, permissions, branches and access levels configured in your account.
• Credentials must not be shared except through authorised user-management features.
• You must use reasonable security measures, including strong passwords and multi-factor authentication where available.
• You must notify us promptly of suspected unauthorised access, credential compromise or misuse.

You remain responsible for activity performed through your account unless caused by EPOSDeck’s breach of its own obligations.

Platform access

Services and limited licence

Subject to payment of applicable fees and compliance with these Terms, EPOSDeck grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Services during the Subscription Term for your internal business operations.

You may not sublicense, resell, rent, lease, copy, modify, reverse engineer or create derivative works from the Services except where expressly permitted by law or by us in writing.

Commercial terms

Subscriptions, plans and trials

Features, usage limits, branches, users, storage, support levels and prices depend on the plan shown in your Order Form or account. We may offer monthly, annual or custom subscription arrangements.

Free trials and demonstrations

Trials and demo environments may be limited in duration, functionality, storage or support and may be modified or withdrawn at any time. Trial data may be deleted after expiry unless you convert to a paid plan.

Renewal

Unless otherwise stated, subscriptions automatically renew for successive periods equal to the previous Subscription Term. You must cancel before the renewal date to avoid the next charge.

Plan changes

Upgrades may take effect immediately and may be billed on a prorated basis. Downgrades normally take effect at the next renewal and may reduce features, users, storage or access to historical data.

Fees and billing

Payments, taxes, cancellation and refunds

• Fees are payable in the currency and on the schedule stated in your Order Form or invoice.
• Fees are exclusive of VAT, GST, sales tax, withholding tax and similar charges unless expressly stated otherwise.
• You authorise us and our payment providers to charge the payment method supplied for fees, renewals and applicable taxes.
• Overdue amounts may incur reasonable interest, recovery costs or service suspension where permitted by law.

Cancellation

You may cancel renewal through your account or by contacting us. Cancellation does not normally produce a refund for the unused portion of a prepaid term unless required by law or expressly agreed in writing.

Refunds

Except where applicable law requires otherwise, setup, implementation, training, custom development, hardware, third-party, usage-based and already-delivered service fees are non-refundable. Any approved refund will be processed using the original payment method where reasonably possible.

Responsible use

Acceptable use and prohibited conduct

You must use EPOSDeck lawfully and must not:

Ownership and responsibility

Customer Data, privacy and compliance

You retain ownership of Customer Data. You grant EPOSDeck and its approved service providers a limited right to host, copy, transmit, process, display, back up and otherwise use Customer Data only as necessary to provide, secure, support and improve the Services and meet legal obligations.

You are responsible for ensuring that Customer Data is accurate, lawful and collected with required notices, permissions and legal bases. This includes data relating to your customers, employees, suppliers and other individuals.

Where EPOSDeck processes personal data for you, our Privacy Policy and any applicable Data Processing Agreement apply. You must not use EPOSDeck as a substitute for your own legal, tax, accounting, employment or regulatory compliance obligations.

Our technology

Intellectual property and feedback

EPOSDeck and its licensors retain all rights, title and interest in the Services, software, source code, databases, designs, documentation, trademarks, logos, interfaces, workflows and related intellectual property.

If you provide ideas, suggestions or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or payment, provided we do not publicly identify you without permission.

Operations and support

Availability, maintenance, updates and support

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation unless a separate Service Level Agreement expressly applies. Availability may be affected by maintenance, upgrades, internet failures, hosting providers, third-party services, emergencies or events outside our reasonable control.

• Planned maintenance may be communicated in advance where reasonably practical.
• Emergency maintenance may be performed without advance notice.
• Features may change to improve security, performance, legal compliance or usability.
• Support channels, response targets and availability depend on your plan.
• You are responsible for maintaining suitable internet access, devices and local network conditions.

Backups and exports

We may maintain backups for operational resilience, but backups are not a substitute for your own export and retention procedures. You should regularly export records that are critical to legal, financial or business continuity requirements.

External services

Third-party integrations, hardware and links

EPOSDeck may connect with payment gateways, accounting platforms, email or SMS providers, barcode devices, printers, scanners, card terminals, cloud services and other third parties. These products are provided under their own terms and privacy policies.

We are not responsible for third-party products, outages, security, pricing, data practices, changes or compatibility. You are responsible for obtaining and maintaining required third-party accounts, licences, devices and network services.

Hardware compatibility information is provided as guidance only. Device performance can vary by model, firmware, driver, operating system, network and configuration.

Protected information

Confidentiality

Each party must protect the other party’s non-public business, technical, security and commercial information using at least reasonable care and may use it only to perform or receive the Services.

Confidentiality obligations do not apply to information that is public without breach, already lawfully known, independently developed, received lawfully from another source or required to be disclosed by law. Where legally permitted, the receiving party should provide reasonable advance notice of compulsory disclosure.

Ending access

Suspension and termination

We may suspend or restrict access where reasonably necessary to address overdue fees, security threats, unlawful use, excessive resource consumption, breach of these Terms, third-party requirements or risk to the Services or other users.

Either party may terminate for material breach if the breach is not corrected within a reasonable written cure period, unless the breach cannot be cured or immediate termination is permitted by law or contract.

Effect of termination

• Your right to use the Services ends on termination or expiry.
• Outstanding amounts remain payable.
• You should export Customer Data before termination.
• We may delete Customer Data after a reasonable post-termination period, subject to law, backups and contractual commitments.
• Provisions intended to survive termination will continue, including payment, confidentiality, intellectual property, disclaimers, liability and dispute provisions.

Service limitations

Disclaimers and no professional advice

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing or usage of trade.

Reports, analytics, stock recommendations, tax settings, calculations and automated outputs depend on your configuration and data. You must independently review important business, legal, accounting, tax, employment and compliance decisions.

EPOSDeck is not a bank, payment processor, accountant, tax adviser, legal adviser, employment adviser or statutory record-keeping authority.

Allocation of risk

Limitation of liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other non-excludable liability.

Subject to that exception, EPOSDeck will not be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings, data or business opportunity, whether direct or indirect.

Unless a signed agreement states otherwise, EPOSDeck’s aggregate liability arising from the Services during any twelve-month period will not exceed the fees paid or payable by you for the affected Services during the twelve months immediately before the event giving rise to the claim.

Claims arising from misuse

Indemnification

To the extent permitted by law, you will indemnify and hold harmless EPOSDeck, its affiliates, officers, employees and providers from third-party claims, losses, liabilities and reasonable costs arising from your Customer Data, unlawful use, infringement of third-party rights, breach of these Terms or violation of applicable law.

We will provide reasonable notice of a covered claim and allow you to control the defence and settlement, provided no settlement admits fault or imposes non-monetary obligations on EPOSDeck without our written approval.

Events beyond control

Force majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil disorder, epidemic, labour disputes, power or telecommunications failures, cyberattacks, government action, sanctions, internet outages or failures of hosting and other critical suppliers.

Legal framework

Governing law and dispute resolution

The governing law, courts and dispute process will be those stated in your Order Form or signed agreement. If no governing-law clause applies, the Terms will be governed by the law applicable to the EPOSDeck contracting entity identified on your invoice or order documentation.

Before starting formal proceedings, each party should make reasonable good-faith efforts to resolve the dispute through authorised representatives. Nothing prevents either party from seeking urgent injunctive or protective relief.

Mandatory consumer, data-protection or other statutory rights remain unaffected where they apply and cannot be waived.

General provisions

Notices, assignment and entire agreement

• Notices: Legal notices may be sent by email, through the platform or to the business address stated in the relevant agreement.
• Assignment: You may not assign these Terms without our written consent. We may assign them as part of a merger, reorganisation, financing or transfer of business.
• Severability: If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue.
• No waiver: Failure to enforce a right is not a waiver of that right.
• No partnership: These Terms do not create employment, agency, partnership, fiduciary or joint-venture relationships.
• Entire agreement: These Terms and incorporated documents form the complete agreement regarding the Services, subject to any signed agreement taking priority.

Updates

Changes to these Terms

We may update these Terms to reflect changes in law, security, technology, features, commercial practices or our business. We will update the “Last updated” date and may provide additional notice for material changes.

Unless a different date is stated, updated Terms take effect when published. Your continued use after the effective date constitutes acceptance. If you do not agree to a material change, you must stop using the Services and cancel according to your subscription terms.